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SmartPesa | Agency Banking Platform
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Agency Banking Platform

Complement branch and ATM networks with new low cost Channel to serve new and existing customers.

SmartPesa’s certified turnkey platform allows banks to quickly implement and run Agency Banking under their own brand. Reach millions of new customers with low-cost, secure solution.

  • Withdrawals
  • Cash deposits
  • Bank transfers
  • Remittances
  • Bill payments
  • Airtime loading
  • Balance inquiries
  • Loan applications
  • Loan collections
  • Cash advances
  • Card Activation
  • PIN changes

Flexible and Complementary

Agent Assisted Banking

Agents are the friendly faces of the bank in this new Channel. They are trusted in their local communities and can assist new and existing customers complete transactions, open accounts and promote banking products. All at greater convenience whilst improving brand reputation.

Branch Franchising

The channel allows customers of other banks to also transact over-the-counter such as inquire balances, pay bills, and repay loans.

Complementary with Existing Systems

SmartPesa Agency Banking is complementary to existing systems: Banks do not need to change their infrastructure, branch network, POS distribution, ATM network or any other part of their system. We connect to existing bank hosts and core banking systems, and deployed on-premises to provide greater control and regulatory compliance.

Why Agency Banking?

Banking Services, Anywhere

Transaction banking anytime and anywhere and closer to the beneficiaries of your bank

Low Cost

Roll out and deploy agent networks at greater speed and lower operational cost

Reliable and Secure

Reliable agent banking with point-to-point encryption to safe guard all transactions

Facilitate Customer Onboarding

Easy customer onboarding with eKYC, photo and digital data capture of new account applicants

Loan Origination and Collection

Capture loan applications in the field and allow for easier loan repayments at trusted agents

Grow Your Presence

Reach into the 'last mile' by providing agent assisted banking and micro-ATM services closer to your customers

Improving Customer Experience

Greater convenience

People want convenient access to banking services. Agency banking does this, especially in suburban and rural areas where branches and ATMs are few and far between. Customers appreciate the touch points and are willing to pay for convenience.

Leverage the network of agents to facilitate smoother loan collections. Provide customers the convenience for repaying their loans on time, and reward customers for their loyalty. Direct benefits to the bank include lower operational cost, greater risk reduction, and the ability to sell new products to customers.

Support and assistance

Agents assist customers in performing transactions and aid them through the transaction experience. They naturally educate customers to facilitate new account opening and also capture loan applications.

Account Opening & eKYC

Remove paper from the account opening and KYC processes; all steps are automated and electronic. Capture data online, photograph IDs, documents, and electronically capture signatures. No transcription errors, no loss of documents, direct online authorization. Even if a paper copy is required for regulatory compliance, the platform generates pre-filled PDFs and only the physical signature of the customer is required.

Loan Applications and Collection

Loan Origination

Seamlessly integrate SmartPesa into existing loan approval and risk mitigation systems and augment with Big Data generated by customer transactions on the SmartPesa platform.

Loan Collection

Reduce cost of loan collections by providing convenient places (agent networks) and methods to pay (cash or card).

Want to learn more about SmartPesa?